| Having trouble?::: |
HealthStatus.com, Inc. uses standard Internet practices
to protect the information stored in our system. If
you are having trouble check the list below to see the
most common solutions.
|
| User name and password will not work::: |
Make sure you enter the user name and password exactly
as when you signed up. Typing in username is not the
same as Username, UserName or user name, upper and lower
case characters make a difference.
|
| User name and password will not work::: |
We use cookies to establish your login with our website. Sometimes the browser will
either not accept them, or will have an old cookie that it just won't overwrite for whatever reason.
often you see this trouble when logging in and you know you are using the right login and
password and the system just keeps taking you back to the login screen. Try closing your web browser
then restart the browser and come back to the HealthStatus website. More often than not this will fix
the cookie problem.
|
Calculators
and Assessments won't take your input::: |
Calculators
and Assessments won't take your input:::
You enter data, or try and go to an assessment or calculator
and you return right back to the input or home page.
This happens quite frequently to users of products such
as Norton Internet Security or Norton Personal Firewall
or other similar program. If you are using Norton Internet
Security or Norton Personal Firewall click
here for instructions, or visit the Symantec
site for details, search on the keyword
"referrer page".
|
| Something else::: |
Send us an email being as
specific as possible, (we just love emails that say
"Your site doesn't work!" and nothing else) to info@healthstatus.com
we will try and make sure that you can use our site.
|
| Norton Internet Security
or Norton Personal Firewall::: |
| READ THIS VERY CAREFULLY! |
For the HealthStatus.com
website to function properly, your browser must be setup
to pass referring pages. We do not perceive this to
be an invasion of your privacy, we are in fact protecting
you, by assuring that all users are coming only from
pages authorized by HealthStatus.com to have access
to our system.
When you click a Web page, your browser notes the current
page you are on and sends that information to the server
of the new Web page. This way, the server for the new
Web page knows the last Web page you viewed. For example,
if you are on www.healthstatus.com and click www.microsoft.com,
the browser sends www.microsoft.com the information
that you are currently viewing www.healthstatus.com.
If you block referrer information, the server of the
page you are requesting to see does not know what page
you saw last. By default, Norton Internet Security (NIS)
and Norton Personal Firewall (NPF) blocks this information.
However, HealthStatus.com calculator and assessment
pages require this information before allowing you to
view the page. If you need to allow referrer information
to pass to a particular Web page, you must create a
rule for it.
You will be making changes to the default setup of these
programs. HealthStatus.com is not responsible for any
damages, or loss of privacy (either real or imagined)
that these changes may create. If
you have any doubts about this process stop now.
We would encourage you to visit the Symantec
site for complete details and the latest
support for your privacy products.
If you do not know which version of these programs you
have stop now. We would encourage you to visit the Symantec
site for complete details and the latest
support for your privacy products. Norton Personal Firewall
2002 for Windows 2000/NT/Me/98/XP
1. Open NIS or NPF.
2. Click Options.
3. Click Internet Security or Personal Firewall. This
step is not always needed.
4. Click Advanced Options.
5. Click the Web tab.
6. Click Add Site. A new site/domain box appears.
7. Enter the name of the site that you want to receive
the referrer information and click OK. That site name
appears in the left frame of the Advanced Options window.
8. Click the name of the new site.
9. Click the Privacy tab.
10. Check the "Use these rules for..." box.
11. Change the Referrer from "Block" to "Permit." Your
screen should look something like this:
12. Click Apply, and then click OK.
13. Click OK to close the Options window.
Norton Internet Security or Norton Personal Firewall
2003
1. Open NIS or NPF.
2. Click Options.
3. Click Internet Security or Personal Firewall. This
step is not always needed.
4. Click the Web Content tab.
5. Click Add Site. A new site/domain box appears. Enter
the name of the site that you want to receive the referer
information and click OK. In this example, it will be
www.symantec.com.
6. The site name appears in the left frame of the Options
window.
7. Click the name of the new site.
8. Click the Global Settings tab.
9. In the "Information about visited sites" section,
uncheck "Use default settings".
10. Click Permit.
11. Click OK to close the Options window.
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