Book Review: The Art of the Apology – How to Apologize Effectively to Practically Anyone by Lauren M. Bloom, J.D., LL.M.
“To err is human” – Alexander Pope. So when we mess up what are we supposed to do? We are to apologize. Go to those we have wronged intentionally or unintentionally and say we are sorry. Is this uncomfortable? Absolutely. But we are adults, we accept that we are not perfect (even though that may be our desire) and must take responsibility for our actions. If you are wondering the best way to apologize, when to apologize, where to apologize, what do I say, then read this book.
Lauren Bloom is an attorney, a person who deals with disputes as her job every day. She has taken her knowledge and written a terrific book on apologizing effectively. She lays out how to apologize for accidents, mistakes and bad judgment. This book covers every situation where you will need to say “I am sorry”: At work with bosses, co-workers, clients, customers, acquaintances, and strangers and at home with friends and family.
Did you know that there are 6 essential elements of an effective apology? Chapter 3 covers them in depth.
The Art of the Apology is the definitive guide to how to make an effective apology in any situation – at work, at home, or in life, and offers practical advice on how to recover from mistakes and restore good relationships.