Top 5 Things To Consider When Selecting a Doctor Appointment Reminder Service

Top 5 Things To Consider When Selecting a Doctor Appointment Reminder Service

Appointment reminder software is intended to reduce the number of missed appointments through the use of automated customer notifications. These notifications can ensure patients show up on time and allows doctors to see their patients more promptly. Plus, it provides a quick and easy resource for both patients and doctors who need to make changes in their schedules

As a medical practice, here are the top five criteria to consider when choosing which doctor appointment reminder service to utilize:


1.  Know Your Options

First and foremost, when searching for the best software for your practice you have to know what options are available to you. Here are some of the best appointment reminder software on the market:

  • Relatient: Relatient Doctor Reminder is created specifically for the healthcare field and is the #1 Keystone Library Automation System (KLAS) rated system. It offers appointment reminders and alerts, writebacks, 2-way chat, self-scheduling, check-ins, and more.
  • Apptoto: Is fully customizable and connects to an existing calendar and address book. It allows for text and voice messages to be sent and is said to reduce the no show rate by 90% with its automated reminders.
  • DoctorConnect: This is a multi-channel system that integrates with existing electronic medical records or other software. It’s designed to improve patient care, reduce no shows, increase cash flow, increase office efficiency, and improve patient satisfaction and overall reputation.
  • Mend: Mend offers PredictivelQ, a patent-pending AI, that can predict no-shows or cancellations with 99% accuracy. It also offers text, email and phone call appointment reminders.
  • Acuity Scheduling: Acuity is a personal assistant that works 24/7 to fill your calendar for you. It has the capability to automatically send booking confirmations or reminders and lets clients reschedule on their own.
  • GoReminders: This is an all in-one appointment reminder that utilizes both texts and emails. It aims to reduce no shows, save time and money, and ensure both your staff and patients are organized – and on the same page.

These are just a few of the options that are available, but they’re a good start if you want to begin comparing them each to decide what is best for your specific needs.


2.  Flexibility And Customization

When deciding on which software to use, a key factor should be how flexible and customizable it is. Look for a software that allows you, as a doctor, to choose what you will say to patients as well as when you will say (send) it.

You want to make sure that you have control over how you’re going to be able to update your patients through options like a variety of templates and freeform replies to choose from, the ability to edit messages that have been sent or delivered previously, and so on.

Customization within the system of your choice can also refer to the customizability of reports that will help you to better understand your patients’ needs. Some examples of what a good system would be capable of in regards to reports are:

  • Keeping track of how many patients confirm, cancel, or reschedule their appointments
  • Measure no-show trend over a period of time
  • Determine optimal time frame to send messages before an appointment
  • Track staff productivity relating to software use
  • Track how many patients pay after receiving billing or co-pay reminders
  • Provide advanced insights that can improve Net Promoter Score (NPS), which measures your customer experiences and uses that to predict business growth.

Having access to all these reports can be beneficial to your patients’ happiness as well as your business’ success.


3.  Conversational Messaging Capability

Especially in the technological age we are currently in, choosing a software that has some kind of messaging app is going to be very important. You’ll want to find a software that allows your patients to respond to appointment reminder messages quickly and efficiently. Whether they are confirming they’re aware of their appointment, have questions about the appointment, or want to reschedule, having a messaging capability makes doing all of those things easy, and efficient.

There are two different messaging options that are available – your typical text messaging, or a chatbot that can answer frequent questions and only alerts staff when necessary. With the text message option, any patient questions will be sent over text to your staff directly.

A step above that however, is the chatbot messaging option which can be programmed to know the answers to frequently asked questions, and when it doesn’t, that’s when it will alert a member of the staff to answer any additional questions that may come up.


4.  Real Time Sync

Another important thing to keep in mind when sorting through the many doctor appointment reminder software available to you is whether or not it offers real time syncing. This real time syncing would offer two-way communication with an Electronic Health Record (EHR), which is just an electronic version of patient’s medical histories.

This feature is highly important to keeping everyone, both patients and doctors, up to date on appointment schedules. For example, if a patient decides that they need to cancel their appointment, they can do so through the system and then it will push their cancellation to the EHR without the staff having to do any additional work.

Another bonus to syncing with the EHR is that it will import other patient information like their preferred language, which can be used to make sure patients receive their messages and reminders in the correct language.


5.  Reviews

As with any business investment, when selecting which software to buy it is important to read reviews from those who have used the software, as you will learn beneficial information this way. Not only will you be able to see reviews from fellow doctors or medical practices, but you’ll also be able to see what patients who’ve had to use the software themselves thought of it.

When reading through reviews, here are a few questions to keep in mind:

  • Does the software work?
  • How user friendly is the software?
  • Does it significantly improve workflow?
  • Are appointment reminders sent out correctly?
  • Is the support staff attached to the system friendly and organized?
  • How helpful is the software’s customer service?


Why Is This Software Important?

There are many reasons why medical practices should be utilizing appointment reminder software. Here are a few reasons why:

  • Efficient Communication

On average, adults spend around 4 hours a day on their phone. With this being the case, communicating over cell phones can be the most efficient way to do so. By replacing appointment cards with appointment reminders via cell phone, you’re saving bot