Having trouble?:::

HealthStatus.com, Inc. uses standard Internet practices to protect the information stored in our system. If you are having trouble check the list below to see the most common solutions.

User name and password will not work:::

Make sure you enter the user name and password exactly as when you signed up. Typing in username is not the same as Username, UserName or user name, upper and lower case characters make a difference.

User name and password will not work:::

We use cookies to establish your login with our website. Sometimes the browser will either not accept them, or will have an old cookie that it just won’t overwrite for whatever reason. often you see this trouble when logging in and you know you are using the right login and password and the system just keeps taking you back to the login screen. Try closing your web browser then restart the browser and come back to the HealthStatus website. More often than not this will fix the cookie problem.

Calculators and Assessments won’t take your input:::

You enter data, or try and go to an assessment or calculator and you return right back to the input or home page. This happens quite frequently to users of products such as Norton Internet Security or Norton Personal Firewall or other similar program. If you are using Norton Internet Security or Norton Personal Firewall click here for instructions, or visit the Symantec site for details, search on the keyword “referrer page”.

Something else:::

Send us an email being as specific as possible, (we just love emails that say “Your site doesn’t work!” and nothing else) to info@healthstatus.com we will try and make sure that you can use our site.

Norton Internet Security or Norton Personal Firewall:::

READ THIS VERY CAREFULLY!
For the HealthStatus.com website to function properly, your browser must be setup to pass referring pages. We do not perceive this to be an invasion of your privacy, we are in fact protecting you, by assuring that all users are coming only from pages authorized by HealthStatus.com to have access to our system.

When you click a Web page, your browser notes the current page you are on and sends that information to the server of the new Web page. This way, the server for the new Web page knows the last Web page you viewed. For example, if you are on www.healthstatus.com and click www.microsoft.com, the browser sends www.microsoft.com the information that you are currently viewing www.healthstatus.com. If you block referrer information, the server of the page you are requesting to see does not know what page you saw last. By default, Norton Internet Security (NIS) and Norton Personal Firewall (NPF) blocks this information. However, HealthStatus.com calculator and assessment pages require this information before allowing you to view the page. If you need to allow referrer information to pass to a particular Web page, you must create a rule for it.

You will be making changes to the default setup of these programs. HealthStatus.com is not responsible for any damages, or loss of privacy (either real or imagined) that these changes may create. If you have any doubts about this process stop now. We would encourage you to visit the Symantec site for complete details and the latest support for your privacy products.

If you do not know which version of these programs you have stop now. We would encourage you to visit the Symantec site for complete details and the latest support for your privacy products. Norton Personal Firewall 2002 for Windows 2000/NT/Me/98/XP

1. Open NIS or NPF.
2. Click Options.
3. Click Internet Security or Personal Firewall. This step is not always needed.
4. Click Advanced Options.
5. Click the Web tab.
6. Click Add Site. A new site/domain box appears.
7. Enter the name of the site that you want to receive the referrer information and click OK. That site name appears in the left frame of the Advanced Options window.
8. Click the name of the new site.
9. Click the Privacy tab.
10. Check the “Use these rules for…” box.
11. Change the Referrer from “Block” to “Permit.” Your screen should look something like this:

12. Click Apply, and then click OK.
13. Click OK to close the Options window.

Norton Internet Security or Norton Personal Firewall 2003
1. Open NIS or NPF.
2. Click Options.
3. Click Internet Security or Personal Firewall. This step is not always needed.
4. Click the Web Content tab.

11. Click OK to close the Options window.
5. Click Add Site. A new site/domain box appears. Enter the name of the site that you want to receive the referer information and click OK. In this example, it will be www.symantec.com.
6. The site name appears in the left frame of the Options window.
7. Click the name of the new site.
8. Click the Global Settings tab.
9. In the “Information about visited sites” section, uncheck “Use default settings”.
10. Click Permit.

HealthStatus Team

HealthStatus has been operating since 1998 providing the best interactive health tools on the Internet, millions of visitors have used our health risk assessment, body fat and calories burned calculators.The HealthStatus editorial team has continued that commitment to excellence by providing our visitors with easy to understand high quality health content for many years.
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